Can I get a refund?Ĭustomers who prefer a refund over rebooking may fill out a form on Southwest's website if their flight was canceled. Customers who call should expect long wait times. 2, 2023, may rebook without paying additional charges or fly standby within 14 days of their original travel date between previously booked cities.įlights may be rebooked on Southwest's website or by phone at 1-800-I-FLY-SWA. Southwest travel waiverĪll Southwest customers who were scheduled to fly through Jan. Here a few things those stranded by Southwest Airlines cancellations need to know. “The airline cannot connect crews to airplanes. “There is a lot of frustration because this is so preventable,” union official Capt. The president of the union representing Southwest pilots blamed the lack of crews to fly planes on scheduling software written in the 1990s and on management that he said failed to fix things after previous meltdowns, including a major disruption in October 2021. "With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our customers and employees in a significant way that is unacceptable," Southwest said in a statement released Monday. "As we continue the work to recover our operation, we have made the decision to continue operating a reduced schedule by flying roughly one third of our schedule for the next several days." Southwest Airlines: Southwest has canceled thousands of flights amid winter storm, DOT launches review The DOT called the rate of cancellations with Southwest Airlines “disproportionate and unacceptable" and is looking into whether the airline is complying with its customer service plan. American, United, Delta and JetBlue reported cancellation rates between 0-2% by Tuesday. That makes up roughly two-thirds of the airline's flights set for those days.Īirlines canceled as many as 20% of their flights Saturday and Sunday nationwide. Southwest canceled nearly 3,000 flights Monday, more than 2,500 flights Tuesday and almost 2,500 flights for Wednesday, according to real-time flight status tracker FlightAware. Department of Transportation said it launched a review of Southwest Airlines after cancellations stranded travelers across the country as intense winter storms crippled travel and killed dozens. He was hopeful Southwest would reimburse him for the extra costs he incurred. It is a 10-hour ride back to Charlotte, he said. Later in the day, Ringer was able to secure a Greyhound bus ticket. While some rental agencies listed little to no availability at the Nashville airport as of Tuesday morning, several others appeared to have vehicles on hand, according to their online booking sites. By noon, a long line snaked through the area for rental cars at the airport. Ringer and Hawkins were among the growing line of customers trying to rebook flights, while others abandoned plans to fly and sprang for rental vehicles instead. He got to Nashville on Tuesday morning and wasn't sure if he'd be able to find a flight. Riley Hawkins was also in line at the ticket desk and said he drove from Cleveland to Nashville after his Southwest flight was canceled, in hopes of finding a flight back to New Orleans. Now I don't know what I'm supposed to do. I spent all my money to get here and get back. He was also told there were no flights to Charlotte available until after the New Year. He was told his flight was initially delayed because there were no flight attendants. Will Ringer was standing in a long line at the Southwest ticket desk late Tuesday morning trying to return to Charlotte, North Carolina, after visiting family in Murfreesboro. A total of 265 departing flights and 265 arriving flights were scheduled Tuesday, Lindsley said. A total of 73 arriving flights were also canceled, 71 of which were with Southwest. Tuesday, with Southwest Airlines accounting for 70 of them, according to airport spokesperson Paul Lindsley. The vast majority were with Southwest Airlines.Ī total of 72 departing flights had been canceled through 4 p.m. View Gallery: Ttravelers stranded in Nashville airport after flight cancellationsĪt least 145 flights were canceled at Nashville International Airport on Tuesday amid the ripple effects of severe winter weather over the long holiday weekend.
0 Comments
Leave a Reply. |